We deliver specialist IT support for manufacturing businesses across the UK
From factory floors to production offices, we understand the unique challenges of industrial environments and we’re here to keep your systems running smoothly, securely, and efficiently.
Whether you’re a small-scale manufacturer or a national operation, our tailored solutions help you reduce downtime, protect your data, and stay ahead of the competition
How we’ve helped to streamline operations, reduce IT costs, and improve security!
When you partner with Syn-Star we offer a 2-hour emergency response SLA and a 90-day happiness guarantee as standard.
Why Our 2-Hour SLA and Proactive IT Support Deliver Real Value
Great IT support isn’t just about reacting quickly, it’s about preventing problems before they happen.
That’s why every support contract includes our 2-hour SLA as standard, giving you fast response times when it matters most.
But we go further than just fixing issues. We investigate root causes and implement policies, rules, and security measures to stop problems from recurring.
Our proactive monitoring tools alert us to potential issues before they impact your team, helping reduce downtime and support requests. We also work continuously to improve your systems, enhancing performance, reliability, and security.
While we set realistic expectations, we’re proud to consistently exceed them.
This means you can cancel your IT support contract within the first 90 days, no questions asked, if you’re not completely satisfied because we’re so confident you’ll love the exceptional service we deliver!
We understand switching providers can be a big decision so we’ve made a simple 4 step process.
Our friendly team is ready to discuss switching to Syn-Star for your IT needs.
We understand switching providers can be a big decision so we’ve made a simple 4 step process.
Our friendly team is ready to discuss switching to Syn-Star for your IT needs.
We’ve refined our simple 4-step onboarding process, designed to keep you informed and confident at every stage.
People are at the centre of what we do.
That’s your people knowing and trusting our team to deliver the result you need.
Our ethos has always been to aim for a minimum 10 year relationship. A 10 year partnership has to have trust and communication at the heart to succeed.
The majority of our clients are based in Hampshire, Surrey and Sussex. Generally within 2 hours of Petersfield works really well for a quicker response if we need to do a site visit.
We can cover England, Wales and Scotland, but this tends to be mainly remote support.
We respond super fast! We have a 2 hour guarantee emergency response time depending on the severity of the issue. This is exceptionally fast as the standard is 4 or 8 hours!
Our entire package includes everything the best manufacturing business will need to be able to get ahead of their competitors and stay safe from a cyber security perspective.
Our support package is designed for manufacturing businesses include the following as standard:
– 24/7 monitoring and weekly patches
– Managed Anti-Virus, Ransomware Protection and EDR
– Backup protection and monitoring
– User support
– Lifecycle and asset management
– Quarterly reviews
– Help with ISO accreditations and Cyber Essentials
– Network & Wi-Fi
– Team cyber training
And also software the modern manufacturing business needs to succeed!
There are a lot of different ways to secure machines. This is also if the machines are ‘high risk’ They could have older, unsupported operating systems like Windows XP or Windows 7.
– Hardware separation – This depends on the network hardware.
– Jump machines – This is when you have a device (a computer or a Network box)
– Segregated network
All networks are different.
Please contact us to discuss how we can help ensure your network is safe and secure.
Yes!
We take the time to work with the ERP & MRP software providers. This ensures the networks and hardware works well for the software to enable your business to perform consistently and stable.
Yes!
We help manufacturing businesses achieve cyber essentials for the first time or help them maintain their cyber essentials annually.
We have all the expertise in-house to run the cyber essentials accreditation in house. We also use the cybersmart platform for the convenience of our clients.
Downtime can be caused in many different ways:
– Hardware failures
– Cyber attacks
– Power issues
– Internet failures
– Human errors
The list goes on…………… But, with strategic planning and continuous improvements The Syn-Star mission is to take our clients on a journey to 100% uptime!
Syn-Star has developed our super slick turnkey onboarding process. Our ethos is that no stone shall be left unturned.
We will work with existing vendors and dovetail our services with them.
This also includes existing internal IT departments. The key to this is having a solid understanding of what each party is responsible for.
Our service is charged on a per device basis.
We have a lot of elements and protection to our services, so we would always recommend to book an IT audit.
Discover our Learning Centre, designed to empower your business with knowledge and practical insights.
100’s of Blogs, Webinars and downloadable’s that cover essential IT topics to help you stay ahead—whether it’s mastering cybersecurity, streamlining cloud solutions, optimising your IT infrastructure, or boosting remote work efficiency. Gain the tools and strategies to drive your business forward.
