Keep production running, eliminate downtime and secure your operational technology with IT support designed specifically for UK manufacturing businesses.
Our managed IT Support is designed to suit your specific requirements, all contracts include:
How we’ve helped to streamline operations, reduce IT costs, and improve security!
We believe in a proactive approach with regular reviews and 24/7 monitoring to prevent issues and consistently align with strict compliance & insurance.
We believe in a proactive approach with regular reviews and 24/7 alert monitoring. Our approach prevents issues and consistently aligns with your compliance & processes.
Being proactive is not just automating updates!
The Syn-Star Way is built through our unique approach of investing the technicians time in making sure your technology stays aligned with best practices.
Our ‘standards’ result in less break-fix tickets and less ‘noise’. This then takes you closer to our ultimate goal…. 100% uptime
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Your production doesn’t stop and neither should your IT support.
With our unlimited remote support, your office, factory-floor, and warehouse teams get instant access to specialist technicians whenever an issue arises.
We support communication from office workers to shop floor staff ensuring every member of staff can submit and track tickets wherever they are on site.
Whether it’s:
Machine PCs freezing
Printer or label applicator issues
Connectivity problems
Wi-Fi dropouts across the factory floor
Microsoft & user account issues
Our system automatically routes your request to the most qualified engineer, ensuring rapid resolution so production can continue without disruption.
With over 20 years supporting UK manufacturers, we understand the urgency of keeping your lines running.
Because Downtime Costs Money.
In manufacturing, every minute of downtime impacts output and profitability.
That’s why we provide a 2-hour emergency response SLA for critical companywide issues affecting your systems, machinery interfaces, or production network.
Emergency tickets are:
Escalated as priority
Routed to the appropriate specialist
Prioritised over all non-critical work
Our team understands the unique pressures manufacturers face and responds with urgency to keep your lines operational.
In an emergency, expert help is guaranteed within 2 hours!
Applied Safely Around Your Production Schedule.
Manufacturing systems depend on stability and security. Our managed update service ensures all devices, PCs, servers, and factory workstations remain protected and high-performing.
This includes:
Security patches to reduce cyber vulnerabilities
Performance upgrades to keep systems running efficiently
Compatibility updates to prevent conflicts with MES, ERP, SCADA, and machine controllers
Because we know downtime is costly, we schedule updates outside production hours or during pre-agreed maintenance windows.
Our update system is continuously reviewed to meet industry best practices and your operational requirements.
Knowledge is power, but planning helps you sleep well at night!
The Syn-Star Way is a fusion between proactive support and aligning with the decisions makers within the business. Enable us to improve your efficiency & future-proof your factory.
Every manufacturing client receives quarterly reviews.
These sessions help you:
Identify cost-saving improvements
Forecast upcoming IT requirements
Strengthen cybersecurity posture
Highlight risks before they become issues
Understand how IT can support efficiency and lean manufacturing goals
We also conduct an in-depth cybersecurity assessment, reviewing changes from the past year and recommending improvements for compliance, resilience, and operational continuity.
One Point of Contact, No Technical Jargon
From day one, you’ll be assigned a Client Relationship Manager (CRM) who understands both IT and manufacturing operations.
Your CRM acts as your single point of contact for:
Troubleshooting queries
Strategic planning
Technology recommendations
Regular reviews
Clear explanations without jargon
They ensure communication is simple, responsive, and always aligned with your business goals.
Your Factory-Focused Technician
You’ll also receive a Technology Alignment Manager (TAM) a dedicated technician who learns your factory “from the nuts and bolts up.”
They:
Participate in your onboarding
Map and understand your site layout, machinery PCs, networks and hardware
Oversee major upgrades
Ensure IT and OT systems stay aligned
Provide proactive recommendations to reduce downtime
Think of them as your factory’s personal IT engineer.
Align IT to business outcomes: translate “we need to reduce downtime / improve security / scale” into a clear technical roadmap.
Own’s the tech relationship: The foundation of being the go-to strategic contact (beyond day-to-day support tickets).
Drive proactive improvement: spot risks (aging hardware, security gaps, weak backups, network bottlenecks) and fix them before they become outages.
Plan and Prioritise: build quarterly/annual plans, budgets, lifecycle replacements, and project timelines.
Coordinate delivery: work with engineers/support to ensure standards are followed and changes are implemented cleanly.
Report and communicate: provide regular reviews (health checks, KPIs, compliance status, upcoming risks, recommendations).
Protecting Your Production Environment
Cyber threats to UK manufacturers have increased significantly, and we’re committed to keeping your production secure.
The Syn-Star Way includes all essential device security and cyber training for your users.
Cybersecurity has one golden rule – It’s only as secure as it’s weakest link!:
Factory-floor PCs
Servers and cloud environments
Remote access systems
ERP, MES, SCADA integrations
User accounts and credentials
We can also provide advanced support including:
Penetration testing
Zero-trust architectures
OT network segmentation
Advanced disaster recovery planning
Ransomware resilience improvements
Each solution comes with clear, actionable recommendations.
Total Visibility for Multi-Shift Operations.
Our online support portal gives you complete visibility across every IT request raised by your team.
Each ticket includes:
Full communication history
Technician notes
Resolution details
Time logs
SLA response and completion tracking
This is particularly valuable for manufacturing sites running shift-based operations, allowing managers on different shifts to track issues without repetition or confusion.
Zero Disruption to Production
Switching IT provider shouldn’t mean risking downtime.
Our refined manufacturing-safe onboarding process ensures a smooth, disruption-free transition.
Your onboarding includes:
Full discovery of your factory IT and OT landscape
Secure data and system handover
User account and device mapping
Network and WiFi documentation
Stabilisation and cleanup period
We handle everything behind the scenes so your production continues uninterrupted.
In this video, our Director explains the growing cyber threats facing UK manufacturers and why protecting operational technology, supply chains, and sensitive data has never been more critical.
You’ll learn how Syn‑Star helps manufacturing businesses stay secure with practical, proactive cyber security measures designed to reduce risk, prevent downtime, and keep production running smoothly.
We design our service specifically to solve these problems quickly, proactively and without disrupting production.
If your not working with an IT provider that truly understands your industry you will often experience costly production downtime caused by ageing hardware, network issues or system failures.
We focus on aligning your business to meet our IT best practices for manufactures best practices with annual reviews to keep you aligned and ensure you experience 100% uptime.
Standard IT Support providers do not always understand how important a reliable connection can be to your operations. Ensuring a stable Wi-Fi connection for factory floors can be tricky so it’s best to leave it to the experts if you want an uninterrupted solution.
Manufacturing is now the UKs most attacked sector and therefore UK manufactures must ensure all cybersecurity is consistently updated and improved. Unlike standard IT support, cyber security is included within our IT support contracts as standard.
Compliance in the manufacturing sector is more demanding than ever. Whether you’re supplying to aerospace, automotive, food production, or engineering, your IT systems play a critical role in meeting regulatory, customer and supply-chain requirements.
We help manufacturers achieve and maintain compliance by ensuring their systems, data, security and processes align with the standards required in their sector without adding unnecessary complexity or disrupting production.
We understand that manufacturing businesses like yours often are forced to continue using legacy operating systems like Windows 10, 7 or XP to ensure your opperations can continue through various machines.
We have extensive experience in working with manufacturing businesses to ensure you can continue using these legacy systems while remaining secure and compliant with all relevant bodies including cyber essentials & cyber insurance.
Standard IT support challenges with SCADA, PLCs, MES, ERP, CAD/CAM and CNC machines.
Standard IT support providers do not have the extensive experience and expertise with supporting the different machines you use on a daily basis, but we do!
If your not working with an IT provider that truly understands your industry you will often experience costly production downtime caused by ageing hardware, network issues or system failures.
We focus on aligning your business to meet our IT best practices for manufactures best practices with annual reviews to keep you aligned and ensure you experience 100% uptime.
Standard IT Support providers do not always understand how important a reliable connection can be to your operations. Ensuring a stable Wi-Fi connection for factory floors can be tricky so it’s best to leave it to the experts if you want an uninterrupted solution.
Manufacturing is now the UKs most attacked sector and therefore UK manufactures must ensure all cybersecurity is consistently updated and improved. Unlike standard IT support, cyber security is included within our IT support contracts as standard.
Compliance in the manufacturing sector is more demanding than ever. Whether you’re supplying to aerospace, automotive, food production, or engineering, your IT systems play a critical role in meeting regulatory, customer and supply-chain requirements.
We help manufacturers achieve and maintain compliance by ensuring their systems, data, security and processes align with the standards required in their sector without adding unnecessary complexity or disrupting production.
We understand that manufacturing businesses like yours often are forced to continue using legacy operating systems like Windows 10, 7 or XP to ensure your opperations can continue through various machines.
We have extensive experience in working with manufacturing businesses to ensure you can continue using these legacy systems while remaining secure and compliant with all relevant bodies including cyber essentials & cyber insurance.
Standard IT support challenges with SCADA, PLCs, MES, ERP, CAD/CAM and CNC machines.
Standard IT support providers do not have the extensive experience and expertise with supporting the different machines you use on a daily basis, but we do!
When you partner with Syn-Star we offer a 2-hour emergency response SLA and a 90-day happiness guarantee as standard.
Why Our 2-Hour SLA and Proactive IT Support Deliver Real Value
Great IT support isn’t just about reacting quickly, it’s about preventing problems before they happen.
That’s why every support contract includes our 2-hour SLA as standard, giving you fast response times when it matters most.
But we go further than just fixing issues. We investigate root causes and implement policies, rules, and security measures to stop problems from recurring.
Our proactive monitoring tools alert us to potential issues before they impact your team, helping reduce downtime and support requests. We also work continuously to improve your systems, enhancing performance, reliability, and security.
While we set realistic expectations, we’re proud to consistently exceed them.
This means you can cancel your IT support contract within the first 90 days, no questions asked, if you’re not completely satisfied because we’re so confident you’ll love the exceptional service we deliver!
We support a variety of manufacturers across the UK, including:
Precision engineering relies on accuracy, uptime, and data integrity. Even minor IT issues can disrupt CNC machining, CAD/CAM workflows, and quality control processes.
We support precision engineering businesses by:
Maintaining reliable CNC controller PCs
Ensuring CAD/CAM software (SolidWorks, Autodesk, Fusion 360) can run optimally
Providing stable, high-speed networks for large drawing files
Managing integration between MES, ERP and quality inspection systems
Protecting intellectual property with advanced cybersecurity
Enhancing traceability for ISO 9001 & aerospace/defence audits
Food & beverage manufacturers need secure, compliant systems that support rapid production, high hygiene standards, and strict traceability.
We specialise in:
Maintaining production-line PCs and rugged devices
Ensuring network reliability for weighing, batching, and scanning systems
Supporting compliance standard with everything we do
Securing Operational Technology environments from cyber threats
Managing ERP/MES systems used for batch control and recipe management
Providing fast response to keep lines moving and minimise wastage
These sectors demand precision, security, and adherence to strict supply-chain standards.
We support Tier 1–3 automotive and aerospace suppliers with:
Information technology / Operational Technology support for CNCs, robotics and automated assembly
Ensuring compliance with AS9100, IATF 16949, and Cyber Essentials Plus
Managing CAD, PLM and ERP platforms
Secure remote access for engineers and quality teams
Strong cybersecurity against IP theft and supply-chain attacks
Production-floor Wi-Fi improvement for handheld devices and scanners
Injection moulding environments require stable connectivity between machines, production monitoring systems and ERP platforms.
We provide:
Support for machine-side PCs and control systems
Network optimisation for monitoring systems such as Intouch, IQMS or Mattec
Reliable Wi-Fi across hot, dusty or noisy environments
Integration support between ERP and material handling systems
Cybersecurity for mould data, tooling files, and automation
Backup systems that protect mould designs and production data
Metal fabrication shops rely on digital files, machinery connectivity and efficient workflow from office to shop floor.
We help metal fabricators by:
Supporting CAD software, nesting software (e.g., Radan), and machine controllers
Reducing downtime for laser cutters, press brakes and welding automation
Improving WiFi for handheld scanning and part tracking
Protecting design files and customer data
Managing ERP/MRP systems
Keeping PCs safe in harsh environments (dust, vibration, heat)
Electronics assembly requires precision, traceability and compliance with strict manufacturing standards.
We support electronics manufacturers with:
Stable networks for SMT lines, AOI equipment & test stations
Support for ERP, MES and traceability systems
Secure storage of product data, schematics and firmware
Cybersecurity to prevent IP theft or tampering
Specialist WiFi for ESD-safe areas
Integration support for barcode, traceability and QA systems
Print and packaging operations depend on fast file transfers, colour management workflows and integration with production equipment.
We provide:
Support for prepress software and RIP systems
Fast networks to handle large artwork files
Maintenance for production PCs connected to printers, cutters and finishing equipment
Reliable backup systems for artwork, proofs and templates
ERP/MIS support (e.g., Tharstern, EFI, PrintIQ)
Cybersecurity for customer artwork and brand assets
Textile manufacturers need consistent machine operation, accurate production data and smooth communication across departments.
We help textile producers with:
Support for weaving, embroidery, dyeing and cutting machine PCs
Stable WiFi for handheld scanners and warehouse operations
Maintenance of colour management and design systems
ERP/MRP management for scheduling and stock control
Cybersecurity to protect designs and customer assets
Backup solutions for large pattern/design libraries
Furniture manufacturers rely on CAD systems, CNC routers, and efficient workflows from design to assembly.
We support furniture manufacturers with:
CAD/CAM support (Cabinet Vision, SketchUp, AutoCAD, SolidWorks)
CNC machine PC maintenance and network connectivity
WiFi improvements for large workshops
ERP/MRP support for stock, cutting lists and scheduling
Backup protection for design files, drawings and customer orders
Cybersecurity for design data and supply-chain communication
Let Us Take Your Manufacturing Business To 100%
Get specialist IT support designed for UK manufacturers.
🔧 Troubleshoot Issues
😤 Discuss Frustrations
🚀 Boost Productivity
🛡️ Enhance Cybersecurity
Discover our Learning Centre, designed to empower your business with knowledge and practical insights.
100’s of Blogs, Webinars and downloadable’s that cover essential IT topics to help you stay ahead—whether it’s mastering cybersecurity, streamlining cloud solutions, optimising your IT infrastructure, or boosting remote work efficiency. Gain the tools and strategies to drive your business forward.
Yes, we work alongside your automation engineers to ensure SCADA, PLCs and industrial controllers stay connected and secure.
We guarantee a rapid remote response and have engineers available for same-day onsite visits across the UK.
We also have a 2-hour guarantee emergency response SLA included in your contract for your own peace of mind.
Yes. We offer full WiFi heat mapping and industrial-grade access points designed for harsh environments.
Absolutely, we handle Cyber Essentials, ISO 27001, IT-OT segmentation and full audit documentation.
Yes, including Windows-based CNC controllers, old ERP versions and outdated networks.
Our 4 simple step onboarding process means we can manage everything seamlessly so your production is never interrupted.
